CGI introduces digital guide solution for libraries and museums

04 July 2018 Authored by Consulting.ca

Montreal-based technology consultancy CGI has announced the release of a digital guide application for public services like museums and libraries. Developed for the Gothenburg City Library in Sweden, the Biblioteket app helps visitors navigate the facility, provides guided tours, lets users search for and borrow materials, take quizzes, chat with staff, and track upcoming events.

Everything’s getting more digital, and organizations are trying to leverage the fact that people carry palm-sized computers in their pockets everywhere they go. Tapping into this resource can enhance the way that people interact with public institutions like libraries and museums. For example, an app for the Louvre museum in Paris was introduced back in 2016 that models the entire museum in 3D and uses geolocators to help chart a path from the Mona Lisa to wherever else. The digital guide app also offers 600 comprehensive descriptions in multiple languages of the various art pieces, and further practical info on events – including special exhibitions, workshops, etc.

Montreal-based technology consulting firm CGI announced that it has developed a similar application to improve the visitor experience in museums and libraries. Developed on behalf of Gothenburg City Library in Sweden, the Biblioteket app uses iBeacon geolocation technology to provide indoor navigation and guided tours. The app allows users to easily find where a specific book may be located in the library, while also showing where washrooms, elevators, and cafes are based on a user-friendly interactive map. The app also give guided tours and commentary on the library’s art and architecture displays.

The Biblioteket application also offers more basic functions to Gothenburg library users, such as the ability to search and borrow from the library catalogue, search and track events, ask questions with a chat function, and take library quizzes. The app is offered in Swedish, English, and Arabic.CGI introduces digital guide solution for libraries and museums"The app has been very warmly received by the 25 libraries throughout Gothenburg," said Rebecca Odin Ekström, librarian at Gothenburg City Library. "It's linked to our complete catalog of materials, making it easy to find and reserve an item, as well as plan a visit to the library based on upcoming events."

In addition to improving visitor experience, the app simultaneously reduces administrative burdens, bringing the self-service revolution to the library and museum scene. The solution has the potential to be applied to further libraries, museums, tourist attractions, and other public venues across the world.

"We see tremendous opportunity to use this at museums and other institutions across Europe and 
North America where many venues are showing interest," remarked Pär Fors, senior vice-president, CGI, Sweden. "The solution is all about using advanced digital technology to provide better public services and ensure visitors have the best possible experience. It's one of many smart city solutions CGI has delivered to transform how cities operate for the benefit of their citizens and society as a whole."

In related CGI news, the consultancy recently launched an open banking solution that helps traditional banks integrate third-party fintech apps into their networks while complying with regulatory frameworks in Europe. 

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